To start your return, please click here.
If you'd like to cancel your order after placing it, please contact us at firstname.lastname@example.org right away! Once the order is completely processed and shipped the cancellation won't be possible.
You may however request a refund right after receiving the package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Please note that the customer is responsible for paying the shipping costs for the returning item. If you receive a refund, the cost of return shipping will be deducted from your refund.