HELP CENTER

Project Kindness represents all of the projects VIRTU will be doing in the humanitarian, environmental and animal world.

  
We aim to make a huge impact in all of these fields by joining those organizations and charities who are truly passionate and committed to making a difference. We believe that through our actions and projects we can inspire others to be kind and compassionate towards all living beings.

By partnering up with different brands, organizations and charities we develop projects that help raise awareness and bring more exposure to important causes in the humanitarian, environmental and animal world.

We do this by selling VIRTU bracelets which helps us raise funds for active projects as well as the production of educational and eye opening documentary films about these causes.

Our goal is to make a huge impact by spreading our message and bringing meaningful and sustainable changes across the globe.

Making a bigger impact is easier when working together. By purchasing a VIRTU bracelet, you help us raise funds for the projects we create and the organizations we partner up with. Your purchase also enables us to cover all of the production and filming expenses, marketing expenses, logistics, product development and everything that goes into keeping a business long term sustainable and able for scaling.

Depending on the projects we want to bring to life we decide the exact percentage of which we donate to the organizations we partner up with which is usually 10% and above.

We then carefully and wisely create a financial plan for these projects and make sure that the money we donate goes directly to making them come to life.

Besides supporting us by buying a VIRTU bracelet, there's a couple other ways you can help out!
 
-       You can make a donation directly to the charity or organizations we partner up with which will help them bring further projects come to life as well as cover their expenses.

Visit Imire Rhino and Wildlife Conservation to make a direct donation and help wildlife conservation efforts in Zimbabwe
Visit OneTreePlanted to make a direct donation and help plant trees around the world
 
-       You can tell people about VIRTU, our brand, products and projects, share the documentaries and social media content we put out as for us it is most valuable spreading our message and expanding awareness about certain issues currently occurring on our planet as well as the amazing and passionate organizations who are making a difference.

-     Join our Brand Ambassador Program and help us grow our brand and make a huge positive impact in the world!
 
-       Join the VIRTU movement. Follow us on social media and spread the word!

INSTAGRAM
FACEBOOK

We want you to grow to inspire! Practice your virtues, gain more control of your inner growth and have fun with it! It means a lot when our customers get creative when practicing their virtues with the help of their VIRTU bracelets, so feel free to tag us at @growvirtu on social media. We'd love to see your growth from your point of view!

If you love what we're doing and would like to become an ambassador to represent our brand please click here to apply.

 
We'd love to have you on board!

Simply put, these awesome people help us spread the VIRTU movement, showing their love for the brand while being rewarded along the way! Our VIRTU Brand Ambassadors are outgoing individuals, artists, speakers, content creators, athletes and people in general who are active in their communities and passionate about making the world a better place. Oh, and they really love VIRTU and want to share it with everyone they know!

By becoming an Ambassador, you’ll get access to lots of cool perks, cool content, fun challenges plus an exclusive referral code that your friends, family, and followers can use to shop growvirtu.com on a special discount. You will also be receiving a 10% commission on each sale you make!

To be a VIRTU Brand Ambassador, besides being a genuine fan of the brand, you must be active on Instagram and at least 18 years of age. To learn more about the VIRTU Brand Ambassador Program and to apply, please click here!

In order to choose the perfect size, please measure your wrist as illustrated in the video on the product page under the tab named "MEASURING SIZE" and then check out the size chart.

Keep in mind that even though our VIRTU bracelets are made out of very durable stainless steel, we did manage to make them slightly flexible to make putting it on and taking it off easier.
This also provides some room for adjusting and fitting the bracelet as well.

VIRTU BRACELET INNER CIRCUMFERENCE

	CM	IN
S	15	5.9
M	16	6.3
L	17	6.7

WRIST SIZE

The above sizes indicate a comfort fit.

SMALL usually fits most women and people with smaller wrists.

MEDIUM usually fits most men and women with slightly bigger wrists.

LARGE usually fits people with much larger wrists.

Please click here to watch the video to see how to properly measure your wrist size.

**The key of measuring your wrist size correctly for cuff style bracelets is taking the tape measure directly over the wrist bone and around the wrist. The measuring tape has to be pressed right against your skin for a correct measurement!

Please DO NOT leave any room between your wrist and the measuring tape!**

The VIRTU bracelets are made out of 316L Stainless Steel material.
Stainless steel is very durable and can withstand a lot of wear and tear as opposed to silver which is a very soft metal.

Stainless steel jewellery won't rust but it might tarnish over a longer time, though the rate of tarnishing depends on how it is used. It is best to avoid contact with chemicals (including lotions, chlorine from pools, etc.) as this could damage the bracelet.
 
In order to clean your VIRTU bracelet, just use some mild dishwashing liquid (two or tree drops in warm water will do) and wipe it down with a soft cloth.
 

The VIRTU bracelet is engraved with a unique cracked soil pattern which represents Mother Earth and our connection to it. It reminds us to cherish the planet we live in and stay grounded on our journey of inner growth.

Absolutely! We insisted on getting real natural crystals as with any type of mineral, each crystal has their own properties and offers a special type of support!

Please note however that the color of the crystals appears much stronger because of the yellowish sticker we used as gluing method under the crystal.

We absolutely will! As soon as the right time comes, we're going to expand our store and offer more awesome and unique products! 

After you place an order, a confirmation email will be sent to your registered email address.

If you didn't get a confirmation email, please first check your spam and junk as sometimes it could get lost in there.

If you'd like to cancel your order after placing it please contact us at support@growvirtu.com right away! Once the order is completely processed and shipped the cancellation won't be possible.

You may, however, request a refund right after receiving the package. For further details please visit our refund policy.

If your order is late or missing don't panic!

Please first check out your package tracking information to see the latest update. If more than five extra business days have passed after the written estimated delivery date, please first contact the carrier directly about your missing order as they could be of more help in that situation.

If you end up needing any further assistance from us about your missing order, please don't hesitate to contact us at contact@growvirtu.com. We will do our best to help you out and resolve the issue.

If you received a wrong size bracelet besides placing the order for a different size, we apologize for the inconvenience and the mistake from our part and we'll gladly exchange the size for you for free!

We only ask that you return the bracelet in its original condition and packaging.

If you ordered a bracelet in a certain size and upon receiving it you realize you need a different size, we'll gladly exchange your bracelet for the right size, however please note that in this case, the customer is responsible for covering the shipping costs of the exchange.

We ship all orders from our office in Umag, Croatia.

We ship worldwide. All orders are shipped through DHL and GLS.

If you accidentally entered an incorrect shipping address please contact us immediately at support@growvirtu.com, let us know about the issue and write your full name, order number and the correct shipping address.

​In the case your order has already been shipped before we were able to fix the issue, please reply to our message when the tracking information states that it is been returned to the sender. As soon as we receive it, we will ship you out a new package.

All orders placed after 12.00 pm will be processed and shipped the following business day. Once your order is shipped, you will receive a confirmation email with a tracking number. When the package is ready the carrier will contact you with delivery details.

Our carriers say that:
​- Delivery in Europe usually takes 1 – 3 business days. 
- International delivery outside Europe usually takes 2 - 4 business days.

...but, in our experience, the orders arrive even earlier! We are proud to have gotten many compliments for how fast our delivery was! :)

Please allow a couple of extra working days during holiday season.

The cost of shipping depends by country. 

For Europe the shipping cost ranges from 3€ up to 14€, while the cost for international shipping outside of Europe ranges from 17€ up to 24€. 

We also offer free worldwide shipping on all orders over 53€!

*Please note that when using discounts, free shipping still applies only when the final amount is over 53€.

Customs fees and processing times depend on the country you live in and your local customs authority policy, rates and tariffs. Please visit your local customs authority website for the details about your country’s Duty and VAT policy.

GROW TO INSPIRE d.o.o. is not responsible for any such charges, duties or VAT that may be imposed by any relevant tax authority.

Our returns and refunds policy lasts 30 days. All return and refund requests made after 30 days of receipt of the product are final and are not subject to the return policy.

To be eligible for a return, your item must be unused, in the same condition that you received it and in its original packaging. Only regular priced items and gifts may be refunded. Sale items cannot be refunded.